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We are an online retail company from Pune. We started our operations in 2019 and during the pandemic, we realized a sharp growth in our customer inflow and sales. We were happy to serve the increasing number of customers and humbled to witness their loyalty to our services. However, gradually we started realizing that our manpower and existing business management software were not efficient enough to handle incre4sing customers and platform traffic.
Hence, we started looking for a reliable IT company that has an expert team of IT professionals and a company that understands the need for customer management and come up with customized and dedicated IT solution to take care of our needs.
We started looking for such companies online and offline. A few of our team members suggested Diksha technologies after going through Diksha Technologies Feedback from customers and known market names.
We looked for the company online and went through many reviews and almost each of the Diksha Technologies Review was talking about the cooperative and excellent team of Diksha technologies and how their services and products are sustainable and easy to maintain.
We liked the first impression created by Diksha Technologies Pvt Ltd Reviews. We immediately contacted them and arranged for a meeting. We shared our concerns and needs with them and they suggested us their in-house Omni Channel Management solution and services.
This tool was a perfect idea for us as we could streamline subscriber onboarding. This digitized onboarding tool helped us in adopting a paperless and hassle-free customer onboarding process which elevated our customer experience.
We assured you that this is going to be a very honest review of Diksha technologies services. And hence, we can recommend Diksha’s omnichannel management services. To you too if you are looking for a solution that can build and maintain customer loyalty, create different customized loyalty programs, manages customer lifecycle and more.
Talking about customer lifecycle management, the services by Diksha are credible and sustainable.
Being a retail platform it is important for us to manage customers’ journeys seamlessly. Their lifecycle management platform helped our customers with self-service facilities, right from onboarding to service management. This certainly boosted our customer interaction. Their solution also helped us in driving our brand loyalty efforts. Their solution made it easier for us to integrate our loyalty programs with existing applications allowing reward-based gamification and customer engagement campaigns.
Needless to say, we are happy to associate with a credible technology partner such as Diksha and we recommend them to you if you are looking for a credible solution to your business needs and problems at an affordable cost.
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